PRIVACY POLICY
Veloxis Automotive
Every Detail Matters.
Last Updated: November 15, 2026
At Veloxis Automotive, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, browse our products, place an order, or communicate with us.
By accessing or using our website, you acknowledge that you have read this Privacy Policy.
1. Personal Information We Collect
When you visit our website or make a purchase, we may collect the following information:
• Contact Information: Your name, email address, phone number, billing address, and shipping address.
• Order Information: Products you view, add to your cart, purchase, return, or exchange.
• Payment Information: Payment method, transaction details, and payment confirmation. Payment details are processed through the relevant payment service providers.
• Account Information: Username, password, and account preferences, if you create an account.
• Device Information: IP address, browser type, device information, and operating system.
• Communication Information: Information you provide when contacting our customer support team.
2. How We Collect Your Information
We may collect your personal information through:
• Information you provide directly when placing an order or contacting us.
• Information collected automatically when you browse our website.
• Cookies and similar tracking technologies.
• Trusted service providers who assist us in operating our website and business.
3. How We Use Your Personal Information
We use your information for the following purposes:
• To process and confirm your orders.
• To arrange payment processing and product delivery.
• To provide customer support.
• To communicate order updates and delivery information.
• To manage returns, refunds, and replacements.
• To improve our website and customer experience.
• To prevent fraud and maintain website security.
• To send promotional offers and product updates where permitted by applicable law.
4. Sharing Your Personal Information
We do not sell your personal information.
We may share necessary information with trusted third parties who help us operate our business, including:
• Payment gateway providers.
• Shipping and delivery partners.
• Website hosting and technical service providers.
• Website analytics and marketing service providers, where used.
• Government authorities or legal agencies when required by law.
These parties may use your information only as necessary to provide their services or fulfil legal obligations.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
• Remember your preferences.
• Understand website traffic.
• Improve website performance.
• Provide a better shopping experience.
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
6. Third-Party Websites
Our website may contain links to third-party websites or services.
Veloxis Automotive is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing their privacy policies before sharing personal information with them.
7. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children without appropriate legal authorisation.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
8. Security of Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to: