Terms and Condition
TERMS & CONDITIONS
Veloxis Automotive
Every Detail Matters.
Last Updated: November 15, 2026
1. Introduction
Welcome to Veloxis Automotive. By accessing or using our website, you agree to follow these Terms and Conditions. Please read them carefully before placing an order or using our services.
These terms apply to all visitors, customers, and users of our website.
2. Products and Services
Veloxis Automotive offers automotive care products and accessories, including car shampoo, tyre polish, dashboard polish, foam sprayers, and other related products.
We make reasonable efforts to display accurate product descriptions, images, prices, and specifications. However, slight variations in product appearance or packaging may occur.
3. Pricing and Payments
• All product prices are displayed in Indian Rupees (INR).
• Prices may change without prior notice.
• Customers must complete payment through the payment methods available on our website.
• Orders will be processed after successful payment confirmation.
• Any applicable shipping charges or additional fees will be displayed before order confirmation.
4. Order Confirmation and Cancellation
• Orders are subject to acceptance and product availability.
• Customers should provide accurate contact and delivery information.
• If an order cannot be processed, we will contact the customer.
• Cancellation requests should be made as early as possible.
• Orders that have already been dispatched may not be eligible for cancellation.
5. Shipping and Delivery
• We aim to dispatch orders within the processing time communicated on our website.
• Delivery times may vary depending on the customer’s location and courier service.
• Veloxis Automotive is not responsible for delays caused by courier services, weather conditions, or circumstances beyond our reasonable control.
• Customers are responsible for providing a correct and complete delivery address.
6. Returns and Refunds
• Returns and refunds are subject to our Refund and Cancellation Policy.
• Customers should contact us if they receive damaged, defective, or incorrect products.
• Refund eligibility will be assessed according to our applicable return and refund conditions.
• Approved refunds will be processed through the appropriate payment method, subject to payment provider processing times.
7. Customer Responsibilities
Customers agree to:
• Provide accurate personal and delivery information.
• Use the website only for lawful purposes.
• Avoid fraudulent orders or unauthorised payment activities.
• Follow the product usage instructions and safety precautions.
• Not misuse or attempt to disrupt our website or services.
8. Product Usage and Safety
Customers should read and follow the instructions provided with each product before use.
Veloxis Automotive shall not be responsible for damage caused by improper use, misuse, failure to follow product instructions, or use contrary to the product’s intended purpose, subject to applicable consumer protection laws.
9. Intellectual Property
All website content, including our brand name, logo, product descriptions, images, graphics, and other materials, belongs to Veloxis Automotive or its respective owners.
Unauthorised copying, reproduction, distribution, or commercial use of our content is prohibited without prior written permission.
10. Privacy Policy
We respect your privacy and handle personal information in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how your personal information is collected, used, and protected.
11. Third-Party Services
Our website may use third-party services, including payment gateways, shipping providers, and other service providers.
We are not responsible for independent third-party websites or services, and their respective terms and privacy policies may apply.
12. Limitation of Liability
To the extent permitted by applicable law, Veloxis Automotive shall not be liable for indirect or incidental losses arising from the use of our website or products.