REFUND & RETURN POLICY
Veloxis Automotive – Every Detail Matters
At Veloxis Automotive, customer satisfaction is important to us. We carefully check our products before shipping. However, if you receive a damaged, defective, or incorrect product, we are here to help.
1. Return Eligibility
We accept returns only under the following circumstances:
• The product is damaged during delivery.
• The product is defective or has a manufacturing issue.
• You have received a wrong product that does not match your order.
We do not accept returns for products simply because the customer has changed their mind or no longer wants the product.
Please contact us within 10 days of receiving your order to report any issue.
2. Condition of Returned Products
To be eligible for a return:
• The product must be reported as damaged, defective, or incorrect.
• Please provide clear photos or videos showing the issue.
• Keep the original packaging and all included accessories, wherever possible.
3. How to Request a Return
To request a return or replacement, contact us at:
Email: veloxisautomotive@gmail.com
Please provide:
• Your order number
• Your name and contact details
• A description of the issue
• Photos or videos showing the damage or defect
Our team will review your request and provide further instructions.
Please do not send any product back without receiving return instructions from us.
4. Return Shipping
If the return is approved because of a damaged, defective, or incorrect product, Veloxis Automotive will arrange the return shipping or provide appropriate instructions at no additional return shipping cost to the customer.
5. Refunds & Replacements
Once we receive and inspect the returned product, we will notify you whether your refund or replacement request has been approved.
If approved:
• A replacement may be arranged, subject to availability.
• Alternatively, a refund will be processed to your original payment method.
• Approved refunds will be initiated within 10 business days.
Please note that the time taken for the amount to reflect in your account may depend on your bank or payment provider.
6. Non-Returnable Situations
We do not accept returns for:
• Products that are used or damaged due to customer misuse.
• Products returned simply because the customer changed their mind.
• Products damaged after delivery due to improper handling or storage by the customer.
These exclusions do not affect any rights you may have under applicable consumer protection laws.
7. Contact Us
For any questions regarding our Refund & Return Policy, please contact:
Veloxis Automotive
Email: veloxisautomotive@gmail.com
Website: https://veloxisautomotive.in
Every Detail Matters.